And just in time — we are on the cusp of the utility of AI agents. Ironically, or maybe not so much, that improvement is inversely proportional to the diminished availability of people to solve our problems. We see bits and pieces of the decline of people in processes we need. Whether it is the sign-in kiosk in the healthcare waiting room, the check-in process at the airport, automated creation of pharmacy refill requests, or the customer service ‘interface’ that is now nearly all AI. And screaming ‘agent’ may still not bring the actual person to the phone. What’s positive and likely? [Information is drawn from interviews about “The Future of AI an…
And just in time — we are on the cusp of the utility of AI agents. Ironically, or maybe not so much, that improvement is inversely proportional to the diminished availability of people to solve our problems. We see bits and pieces of the decline of people in processes we need. Whether it is the sign-in kiosk in the healthcare waiting room, the check-in process at the airport, automated creation of pharmacy refill requests, or the customer service ‘interface’ that is now nearly all AI. And screaming ‘agent’ may still not bring the actual person to the phone. What’s positive and likely? [Information is drawn from interviews about “The Future of AI an…
And just in time — we are on the cusp of the utility of AI agents. Ironically, or maybe not so much, that improvement is inversely proportional to the diminished availability of people to solve our problems. We see bits and pieces of the decline of people in processes we need. Whether it is the sign-in kiosk in the healthcare waiting room, the check-in process at the airport, automated creation of pharmacy refill requests, or the customer service ‘interface’ that is now nearly all AI. And screaming ‘agent’ may still not bring the actual person to the phone. What’s positive and likely? [Information is drawn from interviews about “The Future of AI an…