The frustration of the user experience. February was short but busy – but a topic emerged on the last day of January that is beginning to take shape in the form of interviews and insights from others. All agree that the user experience, whether it is a car, a microwave or a smartphone is deteriorating, possibly due to nearly-endless but not necessarily useful ‘innovation’ from developers. Whether it is the ‘cockpit’ of a car that may now have three screens, an authentication …
The frustration of the user experience. February was short but busy – but a topic emerged on the last day of January that is beginning to take shape in the form of interviews and insights from others. All agree that the user experience, whether it is a car, a microwave or a smartphone is deteriorating, possibly due to nearly-endless but not necessarily useful ‘innovation’ from developers. Whether it is the ‘cockpit’ of a car that may now have three screens, an authentication …