The month of May — and the hostility about AI overflowed.Given the pace of change in AI technology – both the software and its rate of adoption – it’s curious that recently the Wall Street Journal published an aging survey about what customers don’t use and/or like about chatbots. These observations include the usual: ‘hallucinated’ answers; lack of customer awareness that they are talking to a chatbot (really???); the chatbot is too nosy. Or it asked too many questions; or couldn’t handle two questions. Which would make this article, like much of media coverage o…
The month of May — and the hostility about AI overflowed.Given the pace of change in AI technology – both the software and its rate of adoption – it’s curious that recently the Wall Street Journal published an aging survey about what customers don’t use and/or like about chatbots. These observations include the usual: ‘hallucinated’ answers; lack of customer awareness that they are talking to a chatbot (really???); the chatbot is too nosy. Or it asked too many questions; or couldn’t handle two questions. Which would make this article, like much of media coverage o…
The month of May — and the hostility about AI overflowed. Given the pace of change in AI technology – both the software and its rate of adoption – it’s curious that recently the Wall Street Journal published an aging survey about what customers don’t use and/or like about chatbots. These observations include the usual: ‘hallucinated’ answers; lack of customer awareness that they are talking to a chatbot (really???); the chatbot is too nosy. Or it asked too many questions; or couldn’t handle two questions. Which would make this article, like much of media coverage o…