Source https://www.nerdfitness.com/blog/be-careful-what-you-measure/
Last week, Wells Fargo fired a bunch of their remote employees.
It turns out that these employees were “simulating keyboard activity” (with a program/device that automatically typed keys or jiggled their mouse when they weren’t at their computer).
Why?
Because that’s how these employees were evaluated:
Not by how many clients they brought in, nor how many relationships they fostered, but by how many hours they were active on their computers.
So that’s exactly what these employees gave them.
Remember, this is the same bank that told employees back in 2017: “Sign up as many clients to extra banking services as possible.”
<span style="font-we…
Source https://www.nerdfitness.com/blog/be-careful-what-you-measure/
Last week, Wells Fargo fired a bunch of their remote employees.
It turns out that these employees were “simulating keyboard activity” (with a program/device that automatically typed keys or jiggled their mouse when they weren’t at their computer).
Why?
Because that’s how these employees were evaluated:
Not by how many clients they brought in, nor how many relationships they fostered, but by how many hours they were active on their computers.
So that’s exactly what these employees gave them.
Remember, this is the same bank that told employees back in 2017: “Sign up as many clients to extra banking services as possible.”
<span style="font-we…
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