You know the experience. You walk into the lobby of a medical practice, and the sign tells you to sign in at the kiosk. You drop your license in the slot – but the software is having a down day, and so a person emerges from behind the glass to debug it. Meanwhile another person checks you in. So their time savings from the device evaporate. The irritation of the patients trying to sign in grows – one announces how much he hates technology.
And so it was just another day in the land of tech process improvement. But kiosks are so popular in healthcare (“saving 15 minutes per patient!”), <a href="https://www.jotform.com/blog/pros-and-cons-of-self…
You know the experience. You walk into the lobby of a medical practice, and the sign tells you to sign in at the kiosk. You drop your license in the slot – but the software is having a down day, and so a person emerges from behind the glass to debug it. Meanwhile another person checks you in. So their time savings from the device evaporate. The irritation of the patients trying to sign in grows – one announces how much he hates technology.
And so it was just another day in the land of tech process improvement. But kiosks are so popular in healthcare (“saving 15 minutes per patient!”), <a href="https://www.jotform.com/blog/pros-and-cons-of-self…
You know the experience. You walk into the lobby of a medical practice, and the sign tells you to sign in at the kiosk. You drop your license in the slot – but the software is having a down day, and so a person emerges from behind the glass to debug it. Meanwhile another person checks you in. So their time savings from the device evaporate. The irritation of the patients trying to sign in grows – one announces how much he hates technology.